Track your order
Once your order ships, we email you a tracking number and carrier link — check your inbox (and spam folder) for the shipping confirmation. Tracking typically activates within 24-48 hours of dispatch.
Delivery timeline
Orders are processed in 2-3 business days, then spend 8-15 business days in transit, for a total window of 10-18 business days. If it's been longer than that, contact us and we'll look into it.
Can't find your tracking email?
Check the email address you used at checkout, and your spam or promotions folder. If you still can't find it, email support@meowlyshop.com with your order number and we'll resend it.
Delivery fee requests
We ship DDP — all customs duties and import taxes are prepaid. If a courier asks you to pay a fee to release your package, don't pay it. Photograph the request and email support@meowlyshop.com with your order number.
Questions
Email support@meowlyshop.com or use the form on our Contact page — we reply within 24 business hours, Monday to Friday.